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Shipping Policy


SHIPPING & HANDLING CHARGES


We currently offer local delivery in Portland and the surrounding areas, and FedEx Delivery throughout Oregon.

FOR LOCAL DELIVERY


Local Delivery Service is available 7 days a week. Deliveries happen between 11am and 5pm. Orders placed before 9am will be delivered the same day. Orders placed after 9am are delivered the next day. 

FREE SHIPPING POLICY


We will occasionally run Free Delivery or Free Shipping promotions. At that time the terms to participate in that promotion will be announced at the same time. We reserve the right to exclude any customer from a promotion based.

SHIPPING DETAILS


All orders will generally be processed and shipped within 3-5 business days and are expected to be delivered through FedEx within 3-5 business days after they’re shipped. Exceptions apply and delivery time is not guaranteed. All packages are shipped via FexEx Home Delivery

BELOW CIRCUMSTANCES MAY RESULT IN DELAYED SHIPPING OR DELIVERY:


  • Credit card payment issue
  • Incorrect shipping addresses
  • Unable to authorize package with signature (please let FedEx know if you are not home)
  • PO Boxes - We do not offer PO Box shipping at this time.
  • Out of Stock Items - If an item is out of stock we will contact you. We can offer an exchange for a product that is in stock, to ship the order when that product is back in stock, or to refund the out of stock item.
  • Weather Issues
  • If the shipping address provided by you is incorrect it may cause delays. We understand there could be spelling mistakes or sometimes you forget to mention the apartment number.  In that case, our system flags your order and we will reach out to you to verify your address. We will contact you 3 times- once by phone and twice by email. If we don’t hear back from you within 2 business days after our last contact, we will cancel and refund your order.

TRACKING YOUR PACKAGE


When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment.

RETURN AND REFUND POLICY

In the unlikely event your product arrives damaged or missing an item or if you have received an incorrect product, please contact our support team within 3 days of receiving your order. Please email us at support@atyourdoor.co and we will either call or email back asap. Any damaged or incorrect product can be returned to us for a replacement. If you received Local Delivery then we will send a delivery driver with your replacement item. If your product was delivered via FedEx our support team will instruct you on where to ship the item for replacement. We do not refund or replace products that have been open/consumed. 

CANCEL OR CHANGE IN ORDER


If you would like to change or cancel an order, email us immediately at support@atyourdoor.co

We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on orders that have already shipped.

CREDITS TO YOUR CHARGE CARD


Credit card purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that @ Your Door has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary.


support@atyourdoor.co